DELIVERY POLICY
ES Spain (excluding Canary Islands, Ceuta and Melilla)
SE Sweden
BG Bulgaria
CZ Czech Republic
EE Estonia
GR Greece
HU Hungary
LV Latvia
PL Poland
RO Romania
SK Slovak Republic
SL Slovenia
LT Lithuania
UK Delivery
All items on the Splint Kit website are delivered to UK Mainland addresses via Royal Mail or courier, depending on the size or value of the order. Bulky orders, non-UK mainland and overseas orders will be sent by courier which will be a recorded delivery service. We also deliver to Northern Ireland, Scottish Highlands and UK offshore islands (eg Channel Islands) by courier for a nominal fee.
European Delivery
We now deliver to European delivery addresses in 24 countries. Here is a list of all the countries in Europe that we deliver to:
IE Ireland, Republic of
BE Belgium
NL Netherlands, The (Holland)
LU Luxemburg
FR France
DE Germany
MC Monaco
AT Austria
DK Denmark
FI Finland
IT Italy
PT Portugal (excluding Azores and Maderia)
MT Malta
Who Will Deliver My Order?
Smaller items and orders below (£75 exc. VAT) are sent by Royal Mail 1st Class Post. Our aim is to get your items to you as quickly as possible. Bulky orders or orders over £50 will be sent by courier.
If your order is being delivered to a non-UK European address, it will likely be delivered by UPS courier. If you would like to track your item, please email admin@splintkit.com. Our offices are open Monday to Thursday, 08:30 to 16:00 GMT and on Friday; 08:30 to 13:00 GMT
My Order Has Not Arrived?
The period stated within which you will receive your order is approximate. First Class orders can take between 1 and 3 days. Larger items sent via courier generally arrive within 1 to 3 days, some specialist items will take longer. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that orders of multiple items may arrive separately.
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Wholesale bulk orders, orders not currently in stock or custom/bespoke orders may take longer. To avoid unnecessary disappointment, contact our Customer Care Team at admin@splintkit.com.
When Will My Order Be Dispatched?
We aim to dispatch your item as quickly as possible. If you order before 12 noon, Monday to Thursday (excluding Bank Holidays and factory closures), we will endeavour to dispatch your item within 3-5 working days. If you place your order after 12.00 GMT, your order will be dispatched the next working day. If placing an order over the weekend, your order will be processed on Monday. Approximately 80% of our orders are dispatched within this timescale.
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Wholesale bulk orders, orders not currently in stock or custom/bespoke orders may take longer. To avoid unnecessary disappointment, contact our Customer Care Team at admin@splintkit.com to ascertain if the product you want is in stock or to obtain an ETA.
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Items are not dispatched on Saturdays, Sundays or Bank Holidays as our offices are closed and during factory closures which are published on or website. Your item may however be delivered on a Saturday with your normal Saturday post.
Can I Get My Order Even Faster?
Many of our products can be delivered by courier for a small charge to ensure that you receive urgent products even faster. Please see delivery options on individual products for availability of delivery methods or email admin@splintkit.com for further details and to check product stock levels.
How Do I Check What Delivery Method Will Be Used?
Please give our customer care team a call to check how your item will be dispatched on email admin@splintkit.com.
COVID-19 DELIVERY INFORMATION
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers. Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority. There is currently no impact to our delivery services at this stage, however we encourage all customers to use your home address for delivery. Moving forward all carriers will operate a contact free delivery service which means that you won’t be required to sign for any parcel that’s delivered. You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information. We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue to operate as normal.
REFUNDS & RETURNS
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TERMS & CONDITIONS
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